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General Terms and conditions

The present General Terms and Conditions (GTC) regulate the contractual relationship between Charlie`s Lab GmbH, based in Wangen (hereinafter referred to as “CL”) and customers who can be contacted by CL at the URL https: //www.charlieslaboratory. com / b2b-shop / operated webshop services (hereinafter referred to as “customer” or “customer”).
For the use of this website and the business relationships between CL and its customers, the GTC apply in the version that is currently available and valid when the website is accessed or when goods are ordered. These terms and conditions apply exclusively. Conditions that contradict, supplement or deviate from these GTC require the express written confirmation of CL in order to be valid. When using this website or when ordering goods, the customer confirms that he fully accepts these terms and conditions, including delivery and payment conditions.

Information on the website & in the webshop

The information on www.charlieslaboratory.com (e.g. product descriptions, images, dimensions and other information) does not represent any assurance of properties or guarantees, unless explicitly stated otherwise.

All offers on the website are non-binding and are not to be understood as binding offers. We reserve the right to make changes to prices and ranges as well as technical changes at any time.

CL cannot guarantee that the products listed will be available at the time of ordering. All information on availability and delivery times is provided without guarantee and can change at any time and without notice.


The offer in the webshop represents a non-binding invitation to the customer to order products or services from CL. With the order via the webshop including the acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. CL then sends an automatic “order confirmation” by email, which confirms that the customer's offer has been received by CL. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal. The contract is concluded as soon as CL sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.

Orders are only delivered after full payment has been received (exception: delivery against invoice) and if the goods are available. If, after the conclusion of the contract, it emerges that the goods or services ordered cannot be delivered / made in full or not at all, CL is entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by CL, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. In the event that the contract is terminated, CL is not obliged to make a replacement delivery.

Prices & payment methods

The prices shown in the web shop at the time the service is used apply (in Swiss francs CHF). Unless otherwise provided, any shipping costs will be charged additionally and must be paid by the customer.

The payment options specified in the order process are available to the customer. CL reserves the right to exclude customers from individual payment options without giving reasons or to deliver goods only against payment in advance. If the customer defaults on payment, CL can charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.

Delivery, inspection obligation, notification of defects and return

Deliveries are sent by post or courier service to the address specified by the customer in the order. Invoices are sent by email or post. With the dispatch, the benefit and risk are transferred to the customer, insofar as this is legally permissible.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to notify any defects for which CL guarantees this immediately in writing by letter or email to the address given in the imprint. Returns to CL are made at the expense and risk of the customer.


CL strives to deliver goods in perfect quality. In the event of defects reported in good time, CL guarantees that the goods purchased by the customer are free from defects during the statutory warranty period. It is at the discretion of CL to provide the guarantee by means of an equivalent replacement or a refund of the purchase price. Further claims are excluded.

The warranty does not cover the consequences of improper handling by the customer or third parties, as well as defects that can be traced back to external circumstances.

Availability of the website & webshop

The customer acknowledges that 100% availability of the website and the web shop cannot be technically achieved. However, CL endeavors to keep the website and webshop available as constantly as possible. In particular, maintenance, security or capacity issues as well as events that are beyond CL's control (such as disruptions in public communication networks, power failures, etc.) can lead to disruptions or to the temporary suspension of CL's services.


CL excludes all liability, regardless of its legal basis, as well as claims for damages against CL and any auxiliary persons and vicarious agents. In particular, CL is not liable for indirect damage and consequential damage caused by defects, lost profit or other personal, property or pure financial damage to the customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved. In particular, CL assumes no liability for secondary, primary or tertiary packaging incorrectly declared and / or delivered by customers, unless otherwise agreed in writing.

Intellectual property

All rights to the website, the webshop and their content are either owned by CL or have been licensed to CL by third parties. Existing intellectual property rights, such as copyrights, trademarks and other intellectual property rights, belong exclusively to CL or the licensors of CL. This content may only be used by the customer in connection with the use of the website or the web shop and may not be downloaded, copied, reproduced, distributed, transmitted, sent, presented, sold, licensed or for the rest without the prior written consent of CL other other purposes are used.

Privacy Policy

CL undertakes to comply with the provisions of the Federal Act against Unfair Competition and the Federal Act on Data Protection with regard to the data collected by CL when using the website and the web shop. In addition to these terms and conditions, the following applies to the collection and use of personal data Privacy Policy from CL.

Changes to the terms and conditions and the offer of CL

CL can make changes to these terms and conditions and to CL's offer at any time and at its own discretion. Changes will be notified to customers before they come into effect.

Final Provisions

If a provision of these terms and conditions is ineffective, the remaining provisions remain unaffected by this ineffectiveness. The ineffective provision will be replaced by one that comes closest to the meaning and purpose of the ineffective provision in a legally effective manner. The same applies to possible regulation gaps. In the event of a dispute, only substantive Swiss law applies, with the exclusion of conflict-of-law norms. The UN sales law (CISG, Vienna Sales Law) is explicitly excluded.
The exclusive place of jurisdiction is at the registered office of CL, unless the law provides for any other mandatory place of jurisdiction.
Wangen / SZ - March 01.03.2021st, XNUMX
Hämmerli 11
8855 Wangen / SZ
Contact Us
+41 55 511 44 20
Mon - Fri | 08.00 a.m. - 17.00 p.m.

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